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Overview
Practices
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All Practices
Manage and monitor your dental practices
Practices
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Items Requiring Attention
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Calls Today
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Coming soon · Retell integration
Upcoming Scheduling Issues ⚠️
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🔧 System Status

PMS Sync
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API Health
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Database Status
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Tool Errors (24h)
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AI call errors

🚀 Development Progress

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All Practices
Practice
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📊 Overview
📅 Schedule
👥 Patients
⚠️ Issues Log
📞 Callbacks
📢 Complaints
💬 SMS Confirmations
✉️ Email Branding
⚙️ Settings
📋 Appointment Types
🔍 Audit Log
🛡️ Failed Registrations

Quick Actions

Practice Health

Last PMS Sync
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Sync alerts surface in Items Requiring Attention
Items Requiring Attention
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Scheduling Issues ⚠️
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Concurrent conflicts
Tool Errors (24h)
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AI call errors
Recent Issues
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Stats

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Appointments Today
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Total Patients
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Active Appointments
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Inactive in C4D
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On-hold or cancelled — still real appointments
Deleted in C4D
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Held for 30 days as an audit record
Open Callbacks
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Awaiting response
Today
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Active
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Inactive
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Scheduling Issues ⚠️
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100%
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All Patients

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Select a patient

Select a patient from the list to view details

All Scheduling Issues

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SMS Configuration

Enable SMS Appointment Confirmations
Send patients a Yes/No SMS 24 hours before their appointment

Recent SMS Confirmations

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Email Branding

Practice Details

Feature Toggles

Email Reminders
Send automated email reminders 24 hours before appointments
SMS Confirmations
Send Yes/No SMS confirmations 24 hours before appointments
Pause automatic sync
When on, the cron job will skip this practice on its next run (takes effect within ~60 seconds)

Appointment Types

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C4D Appointment Type Intent Keywords Patient Age Duration Adult £ Child £ Treatment Match Price Type Status
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Deletions
Amendments
📧 Email Log
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Email Sending History

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Failed Registrations

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Callback Requests
Patients who need a call back from the practice
Open
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Contacted
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Resolved Today
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Urgent / Emergency Open
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Callback
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Complaints
Patients who have raised a complaint with the practice
Complaint
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Tool Call Errors
Monitor and resolve tool failures during AI calls
Unresolved
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Last 24h
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Most Failing Tool
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Items Requiring Attention
Triage view across all sources
Critical
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Tool errors, sync alerts, failed registrations, booking-rule reviews
Housekeeping
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Appointment-type mappings awaiting confirmation
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Tasks
Track bugs and development tasks
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💬 Messages
Team messages and communications
Conversations
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Notifications

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